What is your check-in and check-out time?
Check-in is at 3:00 PM and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, subject to availability.
Where is Nagoya Mansion Hotel located?
We are located at Jl. Raden Patah Kampung Utama Street No. 1, Nagoya – Batam. The hotel is in the heart of Nagoya district, only about 0.5 km from Nagoya Hill Mall, and within easy reach of BCS Mall, Grand Batam Mall, Harbour Bay Ferry Terminal, and Batam Centre Ferry Terminal.
Do you offer airport or ferry terminal transfers?
Yes, we provide shuttle services to Hang Nadim International Airport and ferry terminals. Transfers are available at an additional charge. Please contact us via WhatsApp (+62 811-6913-007) or email (reservation@nagoya-mansion.com) to arrange your transfer.
Are pets allowed?
No, pets and service animals are not allowed at Nagoya Mansion Hotel & Residence. We appreciate your understanding.
What payment methods do you accept?
We accept major credit cards, bank transfers, and digital payment methods. Payment details can be confirmed when making your reservation.
Is WiFi available in all rooms?
Yes, complimentary high-speed WiFi is available throughout the hotel, including all guest rooms and public areas.
Do you have parking facilities?
Yes, we offer free self-parking for our guests. Secure parking is available on-site for your convenience.
What facilities does the hotel offer?
Our facilities include an outdoor swimming pool, La Destino Fitness Centre, full-service spa, La Bamba Restaurant, Parlente Bar, cafe and bakery, meeting rooms, 24-hour front desk, and concierge service. Laundry and room service are also available.
How can I make a reservation?
You can book online via our booking partners, call us at (0778) 7430077, WhatsApp +62 811-6913-007, or email reservation@nagoya-mansion.com. Our reservation team is available to assist you.
